Shipping policy

Shipping Policy

Last Updated: August 11, 2026

Thank you for shopping with Mahalina! We are a U.S.-based small business located in Illinois and proudly offer shipping within the United States and internationally.

Order Processing

Orders are typically processed and prepared for shipment within 2–5 business days after your order is placed.

Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping Rates

Shipping costs are estimated based on your order amount, package weight, destination, and shipping carrier. Available shipping options and rates will be displayed at checkout.

Shipping Time

Estimated shipping time is:

7–15 business days

Delivery estimates begin after your order has been processed and shipped. International orders may require additional time due to customs processing or other international shipping delays.

All delivery dates are estimates and are not guaranteed.

Free Shipping

Mahalina offers the following free shipping benefits:

  • Orders of $100 or more: Free shipping will be offered.

  • Orders of $375 or more: Free shipping will be offered, and shipping insurance will automatically be included with the order.

Shipping eligibility and available options will be displayed at checkout.

International Shipping

Mahalina ships internationally from the United States.

International shipping availability and rates are determined based on the destination, order amount, package weight, and available carrier services.

International customers are responsible for any customs fees, import duties, taxes, VAT, brokerage fees, or other charges imposed by their destination country unless otherwise stated at checkout.

Mahalina is not responsible for customs delays or fees imposed by the destination country.

Customers are responsible for providing an accurate shipping address and complying with the laws and import requirements of their destination country.

Shipping Delays

Mahalina is not responsible for shipment delays, loss, or theft once the package has been transferred to the shipping carrier.

Nationwide and international shipping delays may occur due to:

  • High shipping volume

  • Inclement weather

  • Holidays

  • Carrier delays

  • Customs processing

  • Natural disasters

  • Other circumstances outside of Mahalina's control

These circumstances may impact the estimated delivery date.

Shipping fees are non-refundable for delayed deliveries.

Lost, Stolen, or Delivered Packages

Once an order has been transferred to the shipping carrier, Mahalina cannot guarantee delivery times or the safe arrival of the package.

If tracking shows that your package was delivered but you cannot locate it, please check with household members, neighbors, your building's mail area, or your local carrier.

For orders where insurance has been automatically included or purchased, customers may be required to follow the carrier's claim process for eligible lost or damaged shipments.

Mahalina is not responsible for packages that are stolen after being confirmed as delivered.

Incorrect Shipping Information

Please carefully review your shipping address before completing your order.

If an order is returned to Mahalina because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be shipped again.

International Returns

International customers should review Mahalina's Return & Refund Policy before placing an order.

Customers may be responsible for return shipping costs, customs fees, duties, taxes, and other charges associated with returning an international order.

Contact Us

If you have questions regarding your order or shipping, please contact us:

Mahalina
Illinois, USA
Email: mahalina.fb@gmail.com
Website: mahalina.store

Shipping Disclaimer

All delivery dates are estimates and are not guaranteed. Mahalina is not responsible for shipment delays, loss, or theft once the package has been transferred to the carrier. Nationwide shipping delays due to high volume, inclement weather, or other uncontrollable events may impact your estimated delivery date. Shipping fees are non-refundable for delayed deliveries.